Support and Requests

Product and Account Support

For help with the application, sign-in, missions, tasks, friends, shared links, widgets or purchases, contact support@dailymission.app.

Please state the affected function, the expected and actual result, your device model, iOS version and Mission version where available. Screenshots or recordings are helpful only if they do not reveal passwords, one-time codes, private authentication links, payment-card details or sensitive information.

Sign-In and Security

For a sign-in problem, state the email address used for Mission and whether you selected email, Apple or Google sign-in. Never send a password, one-time code, private sign-in link or full security credential. Report suspected unauthorised account access without delay.

Subscriptions, Cancellation, Restore and Refunds

Apple processes App Store billing, subscription cancellations and requests to reverse App Store payments. You can manage or cancel a subscription in your Apple account and use Apple’s billing and refund support for such a request. Mandatory contractual, warranty and withdrawal claims against Mission remain unaffected and may be sent to office@dailymission.app.

For an entitlement or restore problem, contact support@dailymission.app with the purchase date and Apple transaction or order reference where available. Do not send full payment details. Deleting Mission or a Mission account does not cancel an App Store subscription.

Account Deletion

If your installed Mission version displays “Delete Account”, use that authenticated in-app flow to initiate permanent deletion. The request is complete only after the configured server-side deletion service confirms completion; provider-side steps, including deletion of the linked RevenueCat customer record where configured, may remain pending temporarily. If the function is unavailable, remains pending or does not confirm completion, write to office@dailymission.app from the account email where possible and use the subject ‘Account deletion’.

Mission will confirm the data and measures covered by a deletion request. Statutory retention duties and information required for the establishment, exercise or defence of legal claims remain reserved. Account deletion is separate from App Store subscription cancellation: manage or cancel the subscription in the Apple account even if the Mission account is deleted.

Privacy Rights

Requests for access, correction, deletion, restriction, portability, withdrawal of consent or objection may be sent to office@dailymission.app. Mission responds without undue delay and generally within one month after receipt; the period may be extended by up to two further months for a complex or numerous request, with reasons provided within the first month.

Please identify the right you wish to exercise and the relevant account or processing. Additional verification information will be requested only where there are reasonable doubts about identity and only to the extent necessary to resolve those doubts. Further details are in the Privacy Policy.

Complaints and Unlawful Content

For a complaint about the service or content shared through Mission, contact support@dailymission.app and include the relevant link or identifier, the reason for the report and your contact details. Do not reproduce unlawful or sensitive content beyond what is necessary to locate and assess it.

Reports are reviewed in context and Mission takes the measures required by law and technically available for the affected content. Public quote links are generated from their URL and currently cannot be withdrawn from recipient devices, message histories or third-party previews after sharing. Where legally required, affected persons receive reasons and information about available remedies.

Accessibility

If a barrier prevents you from using the website, the application, legal information or a support channel, contact support@dailymission.app and describe the affected screen, function and assistive technology. Mission will provide the information in an accessible alternative format where reasonably possible.

Legal Contact

Formal notices and legal enquiries may be sent to office@dailymission.app or to David Novakovic, Spielmanngasse 4/16/3
1200 Wien
Österreich. The provider details are available in the imprint.